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Minnesota Full Time Posted: Friday, 14 February 2020
Applicants must be eligible to work in the specified location
Through 65 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser's progressive commitment to growth, innovation, and the customer experience has changed the car-buying journey. We don't follow, we lead. Walser operates 25 dealerships and affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the community. That's because we live here, too. Walser is a family-owned, family-run business that believes in the work-life balance. Walser is committed to delivering an outstanding customer experience every time-that's what drives us. That's the Walser Way.

Job Duties (Will Include but Not Be Limited To)

* Build and develop a team of Customer Specialists and Customer Specialist Trainees
* Train Customer Specialists and Customer Specialist Trainees to perform sales process and the finance menu process
* Work with funding specialist to ensure complete paperwork, funding, titles, etc.
* Bid on Trades with V- Auto
* Build and run lease quotes
* Hold team members accountable for minimum standards and review metrics with team
* Train and manage team in company policies and ensure adherence to all company policies
* Motivate, counsel and monitor the performance of all department team members conducting disciplinary action or PIP's as needed and administer annual performance evaluations for team with thoughtful feedback
* Appraise team productivity and efficiency for the purpose of recommending promotions or other changes in status
* Ensure team completes all required job duties in an accurate and timely manner
* Complete team member terminations based on policy violations with HR approval
* Manage all team member's pay rates and hours worked, schedules, time off, and other administrative duties
* Coordinate with the Recruiting Department to interview and hire team members
* Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
* Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
* Ensure Walser service processes and scripts are followed by employees
* Support the career and professional development of team members
* Lead by example and be an advocate for team
* Maintain a professional appearance
* Embrace and exhibit Walser CORE values
* All other duties, tasks and/or projects as assigned
Expected Direct Reports

* Customer Specialists
Minimum Requirements

* Bachelor's degree preferred but not required
* Strong customer service mentality
* Demonstrate proven ability of Walser's vehicle sales process
* Exceptional listening, telephone, and computer skills (proficiency in DealerSocket)
* Outstanding verbal and written communication
* Friendly, positive attitude and ability to lead a team
* Professional demeanor and appearance (nametag, uniform, etc)
* Must have a valid driver's license with an acceptable driving record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Minnesota, United States of America
Walser Toyota
Walser Toyota
2/14/2020 5:57:28 AM

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